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Generative AI Engineering

Retrieval, prompting and evaluation engineered as one system.

DocumentsChunk &embedVectorsearchLLM +promptsAnswer withcitationsTypical system shape for this service

Signs you need this

  • Your assistant answers confidently but wrongly, and you have no way to measure how often.
  • Re-indexing documents takes hours and answers go stale between runs.
  • Token bills are growing faster than usage.

Overview

Generative AI features are easy to demo and hard to trust. The gap is closed by engineering: grounded retrieval, prompt versioning, structured outputs, evaluation datasets and cost controls that hold under real traffic.

We build LLM applications end to end, from document ingestion and vector search through to the user-facing assistant, with an evaluation harness that tells you when a change makes answers worse.

How this differs from AI Agents & Automation Solutions: Generative AI Engineering builds assistants that answer and summarise; AI Agents & Automation builds systems that take actions across your tools.

What we deliver

  • RAG pipelinesChunking, embedding, hybrid search and re-ranking tuned to your corpus, with delta updates instead of full re-indexing.
  • Assistants & copilotsChat and task-oriented assistants over your data, with citations, permissions and conversation memory.
  • Summarisation & extractionTurn transcripts, notes and documents into structured, reviewable output at scale.
  • Prompt managementVersioned prompts, templates and structured-output schemas with regression tests.
  • Evaluation harnessRagas-style metrics, golden sets and LLM-as-judge pipelines wired into CI.
  • Fine-tuningWhere it pays off: SFT and preference tuning of open models on your domain data.

Where it fits

Enterprise knowledge assistant

Natural-language access to policies, contracts and wikis with source citations and access control.

Conversation intelligence

Score and summarise thousands of calls or tickets per cycle against a rubric.

Document processing

Extract structured fields from forms, claims and reports, with a human review loop.

Voice and real-time AI

Live voice assistants built on realtime APIs for coaching, support or field use.

Technology we use

Chosen per project. We are vendor-neutral and will recommend what fits your constraints.

Anthropic ClaudeOpenAIGeminiLangChainLangGraphWeaviatePineconeChromaDBHuggingFaceRagasFastAPIKafka

How we work

Corpus & use-case audit

What data exists, who can see it, and which questions the system must answer well.

Retrieval prototype

Measure retrieval quality first; most answer failures are retrieval failures.

Assistant build

Prompt design, tool use, structured outputs, UI, and the evaluation harness.

Hardening

Latency, caching, cost caps, observability and a rollout plan with human oversight.

Typical first engagement

A retrieval audit on your real corpus: measured recall and answer faithfulness, followed by a prototype assistant with an evaluation harness.

RAG evaluation template

The evaluation structure we use on every retrieval-augmented system. Copy it, fill in your numbers, and you wi…

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Related work

Case studies

All projects

Common questions

Can it run inside our own cloud?

Yes. We have deployed self-hosted vector databases and open models inside client VPCs where data residency requires it.

How do you prevent hallucinated answers?

Grounded retrieval with citations, constrained output schemas, refusal paths when evidence is thin, and evaluation sets that track faithfulness over time.

What does it cost to run?

We model token and infrastructure costs during design and build caching and routing so the cheapest capable model handles each request.

Related services

Ready to discuss Generative AI Engineering?

A retrieval audit on your real corpus: measured recall and answer faithfulness, followed by a prototype assistant with an evaluation harness.

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